home divider about us divider emergency divider pricing divider recruitment divider contact divider sitemap
  Call us now on: 0800 056 4000
1


Find your Emergency Control Valve (ECV) – it should be located on the incoming gas supply, next to the gas meter. To shut off, turn the lever a ¼ turn. This will isolate the gas supply
2 Do not operate electrical items or turn any switches on or off
3 Do not smoke
4

Open windows and doors and, if possible, stand outside of the building and wait for a gas engineer to arrive
5


Any gas work must be carried out by a Gas Safe Registered installer. Always check your gas installer's ID card – All gas engineers provided by Tdorr are registered to carry out the works you require…
   
1

In emergency, check your fuse board for any fuse switches that are in the off position
2



Before resetting any fuse switches, always check around the fuse board for signs of burning, melted plastic or the smell of electrical burning. Should any of the above be apparent, do not touch the fuse board. Call a qualified electrician immediately
3

If no sign of problem reset the fuse, if the circuit blows again
call Tdorr
1 Always regularly check the operation of your Carbon Monoxide alarm
2


Problem signs from a gas appliance normally include black marks above the gas appliance or flue and / or the flame picture may be particularly yellow / flame unstable. If in doubt, ring Tdorr
   
1

Always know the location of stop cocks and, where possible, label and check correct working order regularly
2



In emergency, isolate stop cocks or gate valves. These are normally turned in a clockwise direction to shut off water / anticlockwise to turn water on. Isolation valves or lever valves will normally require a ¼ turn to shut off water flow
3

If you do isolate any stop cocks always try to list them – you will aid the plumber in getting the system up and running again quickly
4

Shut off the boiler as you may have shut off isolation valves that could affect its operation
5


If water is coming through any electrical items/light fittings, do not attempt to switch on. Shut off the water supply as directed above and switch off electrical supply from the fuse board