In the event of an emergency

The very nature of gas, electric and water supply means that – very occasionally – something might go wrong.

From a suspected gas leak in your street to a burst water supply into your home, Tdorr engineers are both qualified and experienced to answer your call. The main thing for any of our customers to remember is: call us! Please do not hesitate; let us know immediately if you suspect any type of problem.

In all likelihood, this is something you will never need to do, but just in case, here are a few handy reminders of first steps you can take yourself, in the event of any suspected emergency:

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1. Know where your Emergency Control Valve (ECV) is located within your property. This should be on the incoming gas supply, adjacent to the gas meter. To shut this off, turn the lever a ¼ turn and this will isolate the gas supply

2. Do not operate any electrical item or turn light or plug switches on or off

3. Do not smoke

4. Open as many windows and doors as you need and, if possible, vacate the building and wait for a gas engineer to arrive

5. Any emergency repair work must be carried out by a Gas Safe Registered installer. Always check your gas installer's ID card; every Tdorr gas engineer is registered to carry out emergency works


1. If you experience a power outage, first check your fuse board for any fuse switches that have tripped to the off position

2. Before resetting any fuse switch, check around the fuse board for any sign of burning, melted plastic or a smell of electrical burning. Should any of the above be apparent, do not touch the fuse board and call a qualified electrician immediately

3. If there is no apparent sign of burning or melting, reset any tripped fuse. If the circuit blows again, call Tdorr


1. Always know the location of your stop cocks/gate valves and – where possible – label and check their correct working order, regularly

2. In any emergency, isolate stop cocks or gate valves. These are normally turned clockwise to shut off water / anticlockwise to turn water on. Isolation valves/lever valves normally require a ¼ turn to shut off water flow

3. If you do isolate any stop cocks always try to list them; this will aid the plumber in getting your system up and running again quickly

4. Turn off your boiler as your system may have isolation valves that could affect its operation

5. If water is coming through/in contact with any electrical item, electrical socket or light fitting, do not attempt to switch on. Shut off the water supply (as directed above) and switch off electrical supply from the fuse board


1. Always regularly check that the Carbon Monoxide alarms in your home are charged and working correctly

2. Problem signs from a gas appliance ordinarily include: black marks above the gas appliance or flue and/or the flame may be particularly yellow and/or unstable. If you have any concerns, ring Tdorr